Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so if you need to modify or cancel an order, please contact us immediately at contact@cutegameshop.dk. If the order has already been shipped, you can return it following our return policy.

Q: How do you ship orders?
A: We carefully package all orders in either padded envelopes or boxes, depending on the product and quantity, to ensure safe delivery. All cards are sleeved and toploaded.

Q: How long does shipping take?
A: We aim to dispatch all orders within 1-2 business days. Delivery times vary depending on your location.

• Denmark: 1-3 business days
• Europe: 3-7 business days

Please note that the delivery times may vary from the ones listed above, and is in no way a guarantee.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and the size of your order.

Q: Do you provide tracking?
A: Yes! Once your order is shipped, you will receive a tracking number via email.

Q: Can I return my order?
A: Yes! We offer a 14-day return policy. Items must be returned in their original condition and packaging. Customers are responsible for return shipping costs.

Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive the returned item. The amount will be refunded to your original payment method.

Q: How can I contact customer support?
A: You can reach us at contact@cutegameshop.dk