Terms and Conditions for CuteGameShop.dk

1. General Information

Company: Cute Game Shop
Email: info@cutegameshop.dk
VAT Number: 45415716

By shopping on CuteGameShop.dk and CuteGameShop.com, you agree to the following terms and conditions.

2. Prices

All prices on CuteGameShop.dk and CuteGameShop.com are stated in Euro (EUR) and include VAT. Prices do not include potential payment fees, shipping costs, or other charges unless otherwise stated. The final price will always be displayed before completing the payment.

3. Payment

We accept the following payment methods:

  • Paypal

The amount will only be deducted from your account when the order is shipped.

4. Shipping & Delivery

We aim to dispatch your order as soon as possible, typically within 1-2 business days. You will be notified as soon as your product is shipped, and you will be provided with a tracking number.

Shipping Options:

  1. Parcel delivery to a pick-up point
  2. Parcel delivery to your home

We are not responsible for delays caused by the shipping company.

5. Return & Right of Withdrawal

You have a 14-day right of withdrawal from the day you receive your item.

Return Conditions:

  • The item must be returned in unused condition and in its original packaging.
  • Sealed products cannot be returned if the seal is broken (e.g., card game packs).
  • You are responsible for return shipping costs unless the return is due to our mistake.
  • Please include your name, order number, and bank details for a refund.

Return Address:

CO: Jonas Bjørstorp
Norgesgade 2, 2.

Contact us at info@cutegameshop.dk before returning an item.

6. Exchanges

If you wish to exchange an item, you must return it and place a new order. Returns follow the same conditions as the right of withdrawal.

7. Warranty & Complaints

You have a 24-month warranty under the Danish Sale of Goods Act. This covers manufacturing defects but does not include normal wear and tear or damage due to incorrect use.

To file a complaint:

  • Contact us at info@cutegameshop.dk with pictures of the defect.
  • If the complaint is justified, we will send a replacement item or refund the amount.
  • We cover reasonable return shipping costs for valid complaints.
  • This does not include single pokemon cards, as manufacturing defects are included as part of the card quality, and can either increase (miscuts, misprints) or decrease the card value.

8. Incorrect Address or Unclaimed Package

If you enter an incorrect address or fail to collect your package, it will be returned to us. Your order will be refunded with the exception of the initial shipping charge + any charges for having it shipped back to us.

9. Privacy Policy

Last updated: 3/2/2025

At Cute Game Shop, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data when you visit cutegameshop.com and cutegameshop.dk. By using our website, you agree to the terms outlined below.

9.1. Data We Collect

When you visit our website, we collect the following types of data:

  • Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we collect your name, email, phone number, billing and shipping addresses, and payment details.
  • Order Information: We store details of your purchases, including products ordered, payment method, and shipping details.
  • Technical Data: Our website automatically collects information such as your IP address, browser type, pages visited, and time spent on our site.
  • Cookies: We use cookies to improve your shopping experience and analyze website traffic.

9.2. How We Use Your Data

We use your personal data to:

  • Process and fulfill orders, including payment and shipping.
  • Communicate order updates, support requests, and promotional emails (if opted in).
  • Improve our website and customer experience.
  • Prevent fraud and enhance security.
  • Comply with legal and tax obligations.

9.3. How Shopify Handles Your Data

Our store is hosted on Shopify, which securely processes and stores your personal data in compliance with GDPR and other applicable laws. Shopify may store data on secure servers located in different countries, including the USA and Canada.

You can read Shopify’s full privacy policy here.

9.4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal data. However, we share necessary data with trusted third parties to process orders and improve services:

  • Payment providers (e.g., Visa, Mastercard, PayPal) to process secure transactions.
  • Shipping partners to deliver your orders.
  • Analytics tools (e.g., Google Analytics) to improve our website performance.
  • Marketing platforms (e.g., Klaviyo, Facebook Ads) for personalized promotions (if consented).

All third parties comply with strict data protection regulations.

9.5. Data Retention

We retain personal data only as long as necessary for order fulfillment, legal compliance, and business operations. You can request deletion of your data at any time (see Section 7).

9.6. Your Rights Under GDPR

If you are in the EU, you have the right to:

  • Access your data – Request a copy of your personal data.
  • Correct your data – Update any inaccurate information.
  • Delete your data – Request deletion of your personal information.
  • Restrict processing – Limit how we use your data.
  • Data portability – Request your data in a structured format.
  • Withdraw consent – Unsubscribe from marketing emails anytime.

To exercise these rights, contact us at gdpr@cutegameshop.dk.

9.7. Security Measures

We use encryption, secure payment gateways, and other security measures to protect your data. However, no online system is 100% secure, and we encourage you to use strong passwords and be cautious when sharing information.

9.8. Changes to This Policy

We may update this Privacy Policy to reflect legal or business changes. Any updates will be posted on this page with the new date.

9.9. Contact Us

For questions about this Privacy Policy or to request data access, please contact us at:

📧 Email: infot@cutegameshop.dk

10. Cookies & Analytics

We use cookies to enhance your user experience. You can delete or block cookies in your browser settings.

We also use analytics tools to study visitor patterns and improve our webshop.

11. Complaints & Dispute Resolution

If you wish to file a complaint about your purchase, please contact us at info@cutegameshop.dk. If we cannot resolve the issue, you can submit a complaint to:

Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

Alternatively, you may use the EU Online Dispute Resolution (ODR) platform:
http://ec.europa.eu/consumers/odr/

Questions?
Contact us at info@cutegameshop.dk – we are happy to help! 😊